Leeds Building Society is covered by the Financial Ombudsman Service. We aim to provide a high quality service to our customers at all times. Unfortunately mistakes do occur, but when this happens we shall do our best to resolve problems or misunderstandings which may arise. Should you need to refer a matter of complaint to us, details of the procedure are available from your local branch or our Customer Helpline on 0113 225 7777. Ultimately, your complaint may be referred to the Financial Ombudsman Service.

Leeds Building Society is authorised and regulated by the Financial Services Authority and our registration number is 164992. The Society's Head Office address is 105 Albion Street, Leeds LS1 5AS. The Society's permitted business is arranging and advising on Mortgages and General Insurance. You can check this by visiting the FSA website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

For our joint protection, telephone calls may be recorded and/or monitored.

Our Home Insurance products are underwritten by Norwich Union Insurance Limited. Registered in England, number 99122, registered office: 8 Surrey Street, Norwich NR1 3NG. A member of the Aviva Group. Authorised and regulated by the Financial Services Authority. FSA Registration No. 202280.

Norwich Union may decline to quote in some circumstances.